How to Order

For our services, you can order via the Custom Cuts Shop (suitable for hand drawn artworks) or request a Quote by File (suitable if you are able to use a digital program that can create a vector file). Follow the guides for how to order below based on what suits your skill set/requirements.

Not sure how to get started? We now have a wide variety of simple shapes that you can choose from and have laser-cut in any material! View our range of Template Charms.

Custom Cuts Shop

Hand drawn design
View the Custom Cuts Shop
  • Suitable for any image – can be created traditionally (such as a pen drawing) or digitally (such as a Photoshop file).
  • You do not need to use computer programs, such as Illustrator – simply send us a scan or digital copy of your design.
  • We’ll use our graphic design skills and knowledge of the laser machine to set up your artwork for the best results.
  • A minimum quantity applies to each design (as outlined in the product listings).
  • The price for file set-up is included in the product prices.
  • Bulk discounts apply for multiple quantities of the same design (2+ packs: 20% off, 5+ packs: 30% off, 10+ packs: 40% off, 20+ packs: 50% off).

Quote by File

Digital design
Request a Quote by File
  • Suitable for vector files set up and ready to go as per the guides.
  • You must be able to use a digital program that can create vector files, such as Illustrator or Corel Draw.
  • You’re responsible for ensuring that the artwork is suitable for the laser machine (such as no lines or shapes thinner than the minimums recommended).
  • You can order as many or as little of any design as you would like – it’s up to you how you layout the material sheet.
  • You can use as little or as much of a material sheet as you would like.
  • You’re only charged for laser time and material usage, so is generally a cheaper method of ordering.
  • Discounts apply for large order totals >$500 (10% off for $500, 15% off for $1000).

How to Order from the Shop

Step 1: Create Your Artwork
Create your artwork in any way that works best for you. View the Set-up Guides for more information, but we can generally work from any image.
Step 2: Choose and Purchase Your Product
Browse the Custom Cuts Shop for available products and choose the product that you would like. Simply upload your file via the product listing, choose the material that you would like from the drop down menu, and leave a note to let us know if you would like anything added in, such as a necklace hole or loop. When you’re done, click add to cart and follow the prompts to checkout.
Step 3: Wait for Your Goodies to Arrive
On receipt of your order and payment, we will produce your requested design to your specifications. The finished product/s will be posted out (typically within 3-5 business days). When your pieces arrive, they will have a protective tape over them that will need to be peeled off (this ensures that they are not damaged during laser cutting or transit).

How to Order by File

Step 1: Create Your Artwork
Create your artwork as per the file Set-up Guides. Your file must be in vector format and set up ready to go.
Step 2: Submit Your Artwork and Receive a Quote
Complete the form for Quote by File and follow the prompts to upload your file. We will check over your artwork to make sure that it is laser ready and email you a quote based on the artwork provided (typically within 1 business day). You will be able to review the quote, make any changes to the artwork if desired/recommended.
Step 3: Wait for Your Goodies to Arrive
On receipt of your final artwork and payment, we will produce your requested design to your specifications. The finished product/s will be posted out (typically within 1-2 business days). When your pieces arrive, they will have a protective tape over them that will need to be peeled off (this ensures that they are not damaged during laser cutting or transit).

View Set-up Guides