Postage/Shipping

We post/ship worldwide. All orders are sent via Australia Post from Brisbane, QLD, Australia. Orders are sent out upon receipt of payment and within the estimated turn-around time for your project.

Once posted, Australia Post quotes arrival for domestic orders in 1-7 business days, and international in 3-14 business days. Express domestic in 1-4 business days, and international in 2-7 business days.

If you need to receive your order by a specific date, please get in touch via VectorEtch@gmail.com before placing your order and we will let you know if that is doable. We will always endeavour to help you receive your order in a timely manner and can post via Express post upon request.

If you have placed an order and would like to query the expected arrival time, please get in touch via VectorEtch@gmail.com.

Tracking information is not available on some small orders. If you require tracking information for your order, please get in touch before placing your order.

Payment

We accept payment through Paypal,  bank deposit and cash on pickup. Paypal can be used to checkout with a credit or debit card and without having a Paypal account by clicking ‘Pay with a credit or debit card’ at the Paypal checkout login page.

Returns

If your order is received faulty or not as described, we will happily exchange or refund it within 30 days of your purchase. Just get in touch via VectorEtch@gmail.com with any order information you have available to ensure the prompt and efficient processing of your return. Refunds will be processed in the form of the original payment.

If you provide a design that contains line widths thinner than 0.2mm (or 0.5mm if inverted), we cannot ensure that it will etch well and will not consider inconsistent etching a fault.

If you provide a design that contains very fine and detailed cut-outs/shapes (thinner than 2mm), we cannot ensure that they will not break when handled.