We’ve discontinued our custom charms listings (which were inclusive of file set-up), and may now only laser cut and engrave custom charms from laser-ready vector files (set up as per our guides).
As an alternative to custom charms, you could consider ordering from our range of shapes. There are hundreds of options available, which can be cut in your choice of size and material type and colour.
We are no longer able to offer custom file set-up in-house. If you would like custom designs and setting up a vector file isn’t accesible to you, you might consider reaching out to some of our recommend designers to get the ball rolling on working with them for design setup.
If you have ordered custom charms in the past and would like a re-order, simply submit a quote request with your re-order number and outline your requests. We’ll get back to you with a price based on the file that we have done previously. Modified re-orders or new designs are not available inclusive of file set-up and must be submitted as laser ready vector files.