Turnaround Time

The turnaround time varies between projects, but we generally post projects out within 3-5 days from receipt of payment and approval of a proof (if applicable).

If your file is set-up laser ready, or you have followed our design set-up guidelines well, we can usually complete your job within 24-48 hours.

If you need to receive your order by a specific date, please get in touch via VectorEtch@gmail.com before placing your order and we will let you know if that is doable. We will always endeavour to help you receive your order in a timely manner and can post via Express post upon request.

Quotes

Quotes are valid for a period of 2 weeks. In order to give a quote for your project, we must first covert it to a vector. Without a vector file, we can only give you a rough estimate.

Artwork/Design

If you have placed an order and would like to make changes to your design please let us know a.s.a.p. and we will see what we can do. If we have started on your project, or if you have approved a proof, we cannot easily make changes to your order and you may need to re-order (file set-up or a re-cut).

Unless requested otherwise, we will print and/or cut your design exactly how it appears in the digital file. We will always check over your file and let you know if we notice any obvious issues. However, we are not responsible for ensuring that your design doesn’t contain parts that won’t cut well, etch well, fit together, be strong and/or comfortable to wear – these are design decisions and should be considered as you plan your laser cut project. For more information about designing for laser cutting & etching, checkout our file set-up guides. If you are not able to make your artwork align with the set-up guides, an illustrator or graphic designer may be able to assist you.

If you are unsure if your design is going to work, we recommend requesting a one-off sample cut. We can cut samples for you in MDF (if suitable) to save on material costs, but you will still need to pay for your file to be set-up (if it is not set-up as a laser ready vector file). We offer a discounted set-up fee for changes to your sample file if it is still relatively similar.

Payment

We accept payment through Paypal,  bank deposit, cash on pickup, AfterPay and BitCoins. Paypal can be used to checkout with a credit or debit card and without having a Paypal account by clicking ‘Pay with a credit or debit card’ at the Paypal checkout login page.

Copyright & Rights of Use

You obtain the Copyright and full rights of use for provided designs (unless someone else owns them) and allow us the rights of use to make only the pieces requested. We will only use your design for you, and upon your request. We will not re-distribute your designs in their original state in any form.

We cannot use designs that you do not own Copyrights or rights of use for, such as images found online or photographs of a design. If you are unsure if you are able to use an image, contact the creator for their terms of use. We use and recommended Google Inside Search to trace back images to the original creator.

We love sharing the projects that we have worked on and may share a photograph of your laser cut project on our website or social media pages with credits. This may involve us peeling protective tape off your pieces for you. If you would prefer we leave it on, eg, if you are going to be paint filling the etched areas, please let us know when you place your order.