We collect information about you during the checkout process on our store. As well as via emails and contact forms when you send them to us.
While you visit our site, we’ll track:
- Products you’ve viewed: we’ll use this to, for example, show you products you’ve recently viewed.
- Location, IP address and browser type: we’ll use this for purposes like estimating taxes and shipping.
- Shipping address: we’ll ask you to enter this so we can, for instance, estimate shipping before you place an order, and send you the order!
When you purchase from us, we’ll ask you to provide information including your name, billing address, shipping address, email address, phone number, credit card/payment details and optional account information like username and password. We’ll use this information for purposes, such as, to:
- Send you information about your account and order.
- Respond to your requests, including refunds and complaints.
- Process payments and prevent fraud.
- Set up your account for our store.
- Comply with any legal obligations we have, such as calculating taxes
- Improve our store offerings.
- Send you marketing messages, if you choose to receive them.
If you create an account, we will store your name, address, email and phone number, which will be used to populate the checkout for future orders.
We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it. For example, we will store order information for 7 years for tax and accounting purposes. This includes your name, phone number, email address and billing and shipping addresses.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
Members of our team have access to the information you provide us. This includes order information like: what was purchased, when it was purchased and where it should be sent, and customer information like your name, email address, and billing and shipping information. Our team members have access to this information to help fulfil orders, process refunds and support you. Who on our team has access: all current employees.
What we share with others:
We share information with third parties who help us provide our orders and store services to you, like payment and shipping. More information about this below:
We accept payments through PayPal, credit card, AfterPay and ZipPay. When processing payments, some of your data will be passed to, including information required to process or support the payment, such as the purchase total and billing information.
We process our shipping through Australia Post, Sendle, Fastway and Couriers Please. When processing shipments, some of your data will be passed to, including information required to process or support the shipment, such as the shipping address and shipment contents.
For website security, this site creates and stores an activity log that capture the IP address, username, email address and tracks user activity (like when a user makes a purchase). Information will be stored locally for 30 days and remotely for 1 year. Information on remote logs cannot be cleared for security purposes.
Security of Personal Information
Your Personal Information is stored in a manner that reasonably protects it from misuse and loss and from unauthorized access, modification or disclosure.
What rights you have over your data
If you have an account on this site, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
Our Contact Information:
- Team Vector Etch Pty Ltd
- ABN: 67 323 061 136
- 241H/49 Station Rd, Yeerongpilly, QLD 4105
This Policy may change from time to time and is available on our website.