Order Status Descriptions
- Processing: Your order and payment has been received and is yet to be sorted. Allow about 1 business day for the next update.
- Pending Payment: You’ve been emailed an invoice and it’s awaiting payment to move forward.
- Failed/Cancelled: Something’s not right; get in touch to resolve.
- On Hold: You’ve elected payment via bank transfer and we’re awaiting the payment to show up on our end before moving forward. Allow 1-3 business days (depending on your bank/when the payment was sent) for the next update.
- Awaiting Email: We’ve reached out via email because we need to check something with you. We’ll wait to hear back from you before moving forward.
- Vectors: You’ve arranged payment for your custom quote and the next available staff member will send your quoted files to the laser queue. Typically happens within 1 business day.
- Templates: Your order contains made to order pieces from our shop. The next available staff member will process your requests and add them to the laser queue. Typically takes 3 business days to move forward.
- Queued: This is an ideal status! It means your order is in-line to be lasered asap; it could even be getting checked off and completed today – stay tuned!
- Completed: Your order is complete! It has either been shipped (you should have received an auto-mated tracking number sent to the email address your ordered with), OR, if you elected local pick up, you may arrange to visit our studio.
Can’t find what you’re looking for?
Get in touch. We’d love the opportunity to help.