Order Status Descriptions
- Processing: Your order and payment has been received and is yet to be sorted. Allow about 1 business day for the next update.
- Pending Payment: You’ve been emailed an invoice and it’s awaiting payment to move forward.
- Failed/Cancelled: Something’s not right; get in touch to resolve.
- On Hold: You’ve elected payment via bank transfer and we’re awaiting the payment to show up on our end before moving forward. Allow 1-3 business days (depending on your bank/when the payment was sent) for the next update.
- Awaiting Email: We’ve reached out via email because we need to check something with you. We’ll wait to hear back from you before moving forward.
- Vectors: You’ve arranged payment for your custom quote and the next available staff member will send your quoted files to the laser queue. Typically happens within 1 business day.
- Templates: Your order contains made to order pieces from our shop. The next available staff member will process your requests and add them to the laser queue. Typically takes 3 business days to move forward.
- Queued: This is an ideal status! It means your order is in-line to be lasered ASAP; it could even be getting checked off and completed today – stay tuned!
- Completed: Your order is complete! It has either been shipped (you should have received an auto-mated tracking number sent to the email address your ordered with), OR, if you elected local pick up, you may arrange to visit our studio.