Turn Around, Shipping and Local Pick Up
Here you’ll find everything you need to know about our turn around, as well as helpful information for shipping or local pick up options. Have any queries? Get in touch.
Turn Around
We always endeavour to process orders as quickly as possible – however, the quantity of orders we receive fluctuates (out of our control) and can effect turn-around. We process orders in the order that they are received*. This is to treat all of our customers fair and equally. We cannot move your order ahead in the queue above other customers if you have not placed your order in time for your deadline.
Allow at least 5-10 business days turn around for shop orders.
Orders placed for our shapes are custom made to order. Allow at least 5-10 business days for turn around – longer if anything about your order is unclear, such as we need to ask questions or gain approval of a proof before moving forward (this will extend the processing time). This turn around time does not include shipping time. We process orders from the shop in the order that they are received. If you place additional orders and select to have them combined with a previous order, the previous (initial) order will be held until the new orders are complete and ready to ship all together.
Allow at least 3-5 business days turn around for files set-up as vector.
*We are able to complete orders faster that are set up as laser ready vector files, as you have set-up your file to our specs ready to be processed. If you submit a vector file that is set-up laser ready, we can usually complete your job within 3-5 business days. This turn around time does not include shipping time OR time for processing your quote (the turn around is from approval of the quote and receipt of payment).We do not do rush orders – we process every order asap, and will let you know as soon as your order is finished.
Shipping (Post)
- All orders are sent via Australia Post from Brisbane, QLD, Australia.
- We do not post worldwide (we only post within Australia). For international orders, you could consider a service like PARCL (a package forwarding service).
- Orders are sent out upon receipt of payment and within the estimated turn-around time for your project.
- Australia Post quotes arrival for domestic orders in 1-7 business days and express domestic in 1-4 business days.
- Tracking information is available via your order history or on the ‘Your order has been posted’ email.
- When aren’t able to provide ‘ready dates’, but if you have placed an order and it is outside the suggested time-frame for arrival, please get in touch via VectorEtch@gmail.com.
Local Pick Up
- Pick up is available from our studio and can be selected when you check out by opting for ‘local pick up’ as the shipping method.
- We will email you when your order is ready to notify you that it is available for collection.
- We are an online service. Our studio where we work is located at 241H 49 Station Road, Yeerongpilly, QLD 4105, Australia. You can access the parking lot to the studio via Gate 4.
- Our open hours for browsing samples or picking up orders are Monday to Thursday between 8:30am – 3:30pm.
- We do not have a shop front (such as card facilities) at our studio (so please bring cash if your order requires payment on pick-up).
- We are only able to accept orders and quotes via our website. This includes material swatches, which are made to order and must be purchased through our website.
- If you have an enquiry that you would like to to consult with us about, please get in touch via email (vectoretch@gmail.com). You can email us anytime, and we will get back to you asap with all of the help that we can provide. If you drop in to our studio for a consult, the right person to assist you may not always be able to make time available.