We always endeavour to process orders as quickly as possible – however, the quantity of orders we receive fluctuates (out of our control) and can effect turn-around. We process orders in the order that they are received*. This is to treat all of our customers fair and equally. We cannot move your order ahead in the queue above other customers if you have not placed your order in time for your deadline.

Allow at least 5-10 business days turn around for shop orders.

Orders placed for our shapes are custom made to order. Allow at least 5-10 business days for turn around – longer if anything about your order is unclear, such as we need to ask questions before moving forward (this will extend the processing time). This turn around time does not include shipping time. We process orders from the shop in the order that they are received.

If you place additional orders and select to have them combined with a previous order, the previous (initial) order will be held until the new orders are complete and ready to ship all together.

Allow at least 3-5 business days turn around for custom vector file orders.

*We are able to complete orders faster that are set up as laser ready vector files, as you have set-up your file to our specs ready to be processed.

If you submit a vector file that is set-up laser ready, we can usually complete your job within 3-5 business days. This turn around time does not include shipping time OR time for processing your quote (the turn around is from approval of the quote and receipt of payment).

If you place additional orders and select to have them combined with a previous order, the previous (initial) order will be held until the new orders are complete and ready to ship all together.